If you do have problems, this information will help you fix any problems you might have...

If the system keeps telling you "Whoops" and is not accepting your User ID and password when you try to enter it...

Make sure you are entering your userid and password EXACTLY as it appeared in your original "Welcome" email. It must be EXACT and you must use all lower case letters.
If you don't have your "Welcome" email any longer and do not know your User ID and password, see 'User Ids...' below.)

you probably clicked on the "New Version" of the jobs database and have your browser set so that it can not accept cookies. Close your browser, change the setting to "Cookies ENABLED", and check Windows(R) on your computer system to be sure it is also accepting cookies. When you're sure all parts of your system will accept cookies, reboot your system, check the settings, open the browser and reload our webpage to try again. We can not give you specific support for your particular system or browser, but you will usually find the cookie settings as an internet security or preference setting.

we recommend emptying your cache memory and closing your browser. Rebooting at that time is recommended. Then go back to our website and try again, making sure you allow our whole website to load before you click on anything. Sometimes these problems are also caused if your system does not have enough memory.

you have probably allowed Explorer to enter your userid & password for you automatically and it is somehow incorrect. If this is the case, you'll need to figure out how to go back into that Explorer password file and delete or change the userid & password so it is correct or so you can automatically enter it. We can not provide the technical instruction for your specific browser.

somehow the page is not or was not loading fully. Try again. If it still doesn't work, empty your cache memory, (because your cache memory could be saving a bad copy of our site), reboot your system and try again, making sure you allow enough time for the page to load completely.

check the date on your computer system. If the date is not correct, the system may think your membership hasn't started yet or has expired.

User ID...

Your User ID and password were emailed to you when you first became a member. You were asked to save the email so it is possible you still have it. It will have the word "Welcome" in the subject line. Your User ID is always the complete, original email address you used when you ordered, and the password is the word or number that you selected. If you enter only a partial email address or get even one character wrong, the system will not let you in. All information must be entered in lower case only, with no capital letters. If none of these tips helps you locate your User ID and password, we can resend it to you in 5 business days or less. If you'd like us to re-send your User ID and password, please click here.

1. The date you joined
2. Whether or not you received our original "Welcome" email and the "Thank you" email.
3. EXACTLY what you are typing for the userid and password
4. EXACTLY what is happening on your system (including EXACTLY what happens, and when, what the error message is and exactly when the problem is happening.)
5. What browser you are using.